Let’s face it—sales would be a dream job if it weren’t for some customers. You know the ones: they ghost you for weeks, then demand it yesterday. They ask for discounts like it’s a sport, nitpick your process, pay late, or disappear after you quote. In this webinar, you’ll finally get a playbook for handling these disruptive, energy-draining, and often unavoidable clients. You’ll learn how to stay in control, stay sane, and still make the sale (when it’s worth it). We’ll walk you through:
- The Bully – How to disarm intimidation tactics
- The Indecisive – Techniques to move them off the fence
- The Price Shopper – What to say when they “just want a number”
- The Nitpicker, Renegotiator, Slow Payer, Design-by-Committee... – They’re all here!
- When to walk away – Yes, you can (and sometimes should) fire a customer
Learning Objectives:
- Strategies to deal with difficult-but-lucrative clients
- Warning signs and red flags to spot problem clients early
- Confidence to take control of the sales conversation—and your client base